Jobs @ The S&S

Box Office Agent

Department: Audience Care
Supervisor: Box Office Manager
Hours: Part-time & Variable / Coinciding with S&S Productions
Rate: $12/Hour

As Box Office Agent you’ll participate on a team of box office staff to facilitate culture of friendliness, professionalism and audience care for our front of house interactions.  You’ll serve customers both over the phone and in person providing information all current performances, workshops and packages, the prices of all these and other possible events taking place at the Scoundrel & Scamp. You are responsible to run ticket front of house interactions in a smooth, effective, and in a financially responsible manner.  In addition you are responsible to assist the House Manager and Ushers as requested.

Primary Responsibilities

  • Provide a high and professional standard of customer care that reflects the mission statement of the Scoundrel & Scamp; this is especially important as you are the first point of contact for the public

  • Assist customers with general venue and ticket information (i.e. event availability, event pricing, event seat selection, event scheduling, general parking information).

  • Opens and/or close the ticket window as required

  • Accurately dispense tickets as requested by patrons, accepts payment and make change accurately

  • Balance admission and merchandise sales and submit cash to Box Office Supervisor or Manager for audit

  • Maintain daily reports as requested by the S&S management

Secondary Responsibilities

  • Observe and follow of yearly calendar and weekly box office checklists

  • As a member of a small team, there will be some tasks to aid marketing efforts, including social media updates, poster and postcard distribution and other tasks as requested by marketing.

  • Prep and assist with Will Call as requested